Privacy policy


This privacy policy applies to the Filtralife-solution site and is intended to explain to users of the site:

The way in which their personal data is collected and processed. Personal data is any data that is likely to identify a user. This includes, in particular, first and last names, age, postal address, e-mail address, user location and IP address;
What rights do users have regarding this data?
Who is responsible for processing the personal data collected and processed?
To whom this data is transmitted;
The site’s policy on cookies, if any.

2-General principles for data processing and collection

In accordance with the provisions of Article 5 of European Regulation 2016/679, the collection and processing of site users’ data complies with the following principles:

Lawfulness, fairness and transparency: data may only be collected and processed with the consent of the user who owns the data. Whenever personal data is collected, the user will be informed that his or her data is being collected and for what purpose;
Limited purposes: the collection and processing of data is carried out to meet one or more of the purposes set out in these general conditions of use;
Minimisation of data collection and processing: only the data necessary for the proper execution of the objectives pursued by the site are collected;
Conservation of data reduced in time: data is kept for a limited period, of which the user is informed. If the storage period cannot be communicated to the user;
Integrity and confidentiality of the data collected and processed: the data controller undertakes to guarantee the integrity and confidentiality of the data collected.

In order to be lawful, and in accordance with the requirements of Article 6 of European Regulation 2016/679, personal data may only be collected and processed if at least one of the following conditions is met:

The user has expressly consented to the processing;
The processing is necessary for the proper performance of a contract;
The processing complies with a legal obligation;
The processing is necessary in order to protect the vital interests of the data subject or of another natural person;
Processing may be necessary for the performance of a task carried out in the public interest or in the exercise of official authority;
The processing and collection of personal data is necessary for the purposes of the legitimate and private interests pursued by the controller or by a third party.

3-Personal data collected and processed when browsing the site


The personal data collected on Filtralife-solution consists of the First Name, Last Name, address, mobile or fixed telephone number, order and browsing history, cookies and the type of browser and device used for browsing.

This data is collected when the user creates an account, places an order or browses the various pages of the site.

Furthermore, when a payment is made to complete the order process, the only data kept in the site editor’s IT systems is that of the transaction, including the order form and the invoice.

The data controller will keep all the data collected in the site’s computer systems under reasonable security conditions for a period of 5 years.

The purpose of collecting and processing data is to ensure that the order process runs smoothly and is completed correctly, to make it easier for registered users to reconnect and to make browsing more convenient during future visits.


Personal data collected by the site is not transmitted to any third party and is only processed by the site editor.


Filtralife-solution is hosted by OVH.FR, whose registered office is at 2 rue Kellermann – BP 80157 59053 ROUBAIX CEDEX 1, France.

The data collected and processed by the site is exclusively hosted and processed in France.

4-Data controller and data protection officer


The person responsible for processing personal data is: Paul Minot representing Filtralife-solution. He can be contacted at the following address: [email protected]

The data controller is responsible for determining the purposes and means of processing personal data.


The data controller undertakes to protect the personal data collected, not to pass it on to third parties without the user’s knowledge and to comply with the purposes for which the data was collected.

The site has an SSL certificate to guarantee that information and data transfer via the site is secure.

The purpose of an SSL certificate (“Secure Socket Layer” Certificate) is to secure the data exchanged between the user and the site.

In addition, the data controller undertakes to notify the user in the event of rectification or deletion of the data, unless this would entail disproportionate formalities, costs and steps for the user.

In the event that the integrity, confidentiality or security of the user’s personal data is compromised, the data controller undertakes to inform the user by any means necessary.

5-User rights

In accordance with the regulations concerning the processing of personal data, the user has the rights listed below.

In order for the data controller to comply with the user’s request, the user is required to provide the following information: first and last name, e-mail address and, if relevant, account number or personal or subscriber space number.

The data controller is obliged to respond to the user within a maximum of 30 (thirty) days.


Right of access, rectification and deletion: Users may access, update, modify or request the deletion of data concerning them by sending an e-mail to the person responsible for processing personal data, specifying the subject of the request and using the e-mail address associated with their account. If the user requests the deletion of his/her account, the deletion will take effect within 7 working days.

The user’s consent is considered valid for a maximum period of 13 (thirteen) months. At the end of this period, the site will again request the user’s authorisation to save “cookies” files on their hard disk.

Opposition of the user to the use of “cookies” files by the site: Users are informed that they may oppose the recording of these “cookies” files by configuring their browser software. 

For information, users can find out how to configure their browser software to prevent cookies being stored at the following addresses:

Internet Explorer:

If the user decides to deactivate the “cookies” files, they will be able to continue browsing the site. However, any malfunction of the site caused by this manipulation cannot be considered to be the fault of the site editor.

Right to data portability: Users have the right to request the portability of their personal data held by the site to another site, by sending an e-mail to the person responsible for processing the personal data, specifying the e-mail address associated with their account and the site to which the data will be sent.

Right to limit and object to data processing: The user has the right to request the limitation or to object to the processing of his/her data by the site, without the site being able to refuse, unless it can demonstrate the existence of legitimate and overriding reasons, which may prevail over the interests and rights and freedoms of the user, by sending an e-mail to the person responsible for the processing of personal data, specifying the e-mail address associated with his/her account and the limitation he/she wishes to see applied to the processing of his/her data.

Right not to be subject to a decision based solely on automated processing: In accordance with the provisions of Regulation 2016/679, the user has the right not to be subject to a decision based solely on automated processing if the decision produces legal effects concerning him or her, or significantly affects him or her in a similar way.

Right to determine the fate of data after death: Users are reminded that they can organise what should happen to their collected and processed data if they die, in accordance with Law no. 2016-1321 of 7 October 2016.

Right to refer the matter to the competent supervisory authority: In the event that the data controller decides not to respond to the user’s request, and the user wishes to challenge this decision, or, if they believe that one of the rights listed above has been infringed, they are entitled to refer the matter to the CNIL (Commission Nationale de l’Informatique et des Libertés, or any competent judge.


In accordance with the provisions of Article 8 of European Regulation 2016/679 and the French Data Protection Act, only minors aged 15 or over may consent to the processing of their personal data.

If the user is a minor under the age of 15, the consent of a legal representative will be required in order for personal data to be collected and processed.

The site editor reserves the right to verify by any means that the user is over 15 years of age, or that he/she has obtained the agreement of a legal representative before browsing the site.

6-Use of cookies

The site may use “cookie” techniques.

A “cookie” is a small file (less than 4 kb), stored by the site on the user’s hard disk, containing information relating to the user’s browsing habits.

These files enable the site to process statistics and traffic information, facilitate browsing and improve the service for the user’s comfort.

For the use of “cookie” files involving the storage and analysis of personal data, the user’s consent must be obtained.

7-Conditions for modifying the confidentiality policy

The site editor reserves the right to modify this policy in order to ensure its compliance with current legislation. Consequently, the user is invited to consult this confidentiality policy regularly in order to keep abreast of the latest changes.

However, in the event of substantial changes to this policy, the user will be informed by e-mail.

The user is informed that this privacy policy was last updated on: 30/08/2023

8-Acceptance by the user of the confidentiality policy

By browsing the site, the user certifies that he/she has read and understood this privacy policy and accepts its conditions, particularly with regard to the collection and processing of his/her personal data and the use of cookies.